Returns & Exchanges

At Xymox Drum Co., we stand behind our precision-engineered percussion gear; if you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Authorization number.

2

Prepare the Package

Securely pack the unused gear in its original packaging, ensuring all sticks, pads, and hardware components are included to avoid restocking fees.

3

Ship to Xymox

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Inspection and Refund

Once our quality control team inspects the returned equipment, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing