Frequently Asked Questions

Everything you need to know about your Xymox Drum Co. gear.

How long does shipping typically take for practice pads?

Standard shipping usually takes 5-7 business days within the continental US. For custom orders, please allow an additional 2-3 weeks for production before shipment.

What is your return policy for drum accessories?

We offer a 30-day return policy for unused items in their original packaging. Please note that custom-designed pads are non-refundable unless there is a manufacturing defect.

Do you offer international shipping?

Yes, Xymox Drum Co. ships worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.

How can I track my order status?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Are Xymox products covered by a warranty?

Yes, our products come with a 90-day limited warranty covering manufacturing defects in materials and workmanship under normal use.